Technical Sales Support

Streamline Your Operations: Freeing High-Value Talent for Direct Selling

In the specialized field of industrial equipment sales, your sales engineers are invaluable. They are the linchpins who bridge the gap between complex technical solutions and client needs. However, these highly compensated professionals often find their time consumed by administrative or preparatory tasks that, while requiring some technical understanding, divert them from their primary, high-value mission: direct selling and closing deals. At OnTech, our Technical Sales Support service is designed to precisely address this pain point, streamlining your internal operations and unleashing your team’s full potential.

We focus on offloading these essential yet time-consuming support activities, allowing your sales engineers to dedicate more time to strategic client engagement, product demonstrations, and critical negotiations. This optimization ensures your sales force is always operating at peak efficiency, driving faster conversions and a healthier bottom line.

How We Optimize Your Technical Sales Workflow

Technical Proposal & Quote Assistance

We compile technical data sheets, specifications, and product images into professional, accurate proposals. Our team assists with the generation of initial quotes based on your client-provided templates and price lists. This ensures consistency and accuracy in your technical documentation.

Product & Solution Documentation Management

We organize, update, and maintain a centralized library of technical manuals, brochures, case studies, and presentation decks. This ensures your sales engineers have quick, easy access to the latest product information.

Custom Presentation & Demonstration Preparation

Our support extends to tailoring standard technical presentations to specific client needs or industries. We prepare compelling slides with relevant diagrams, data, and video clips for product demonstrations.

CRM Data Enrichment & Technical Tagging

We add detailed technical notes, installed base information, and specific industrial process details to CRM records. This ensures accurate tagging for precise reporting on product interest or industry segments.

Sales Enablement Material Curation

We identify and organize relevant technical articles, competitive analysis, and industry news for your sales team. We also create FAQs or quick reference guides for common technical queries.

Post-Sales Follow-up (Technical Check-in)

Our team conducts non-critical technical check-in calls with customers to ensure initial satisfaction or identify potential issues for escalation to your core technical support. We also assist in gathering feedback on product performance or installation processes.

Value Proposition for Our Clients

Increased Sales Engineer Productivity

Free up highly compensated sales engineers from preparatory and administrative work.

Improved Sales Readiness

Ensure sales teams have accurate, up-to-date technical information and compelling sales tools.

Enhanced Data Quality

Maintain precise records of technical interactions and client specifications in the CRM.

Streamlined Processes

Optimize the flow of information and tasks within the sales support ecosystem.